THOON Privacy Policy

Effective Date: September 6, 2026

Introduction

Welcome to THOON ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to the THOON mobile application and the THOON platform (collectively, the "Services"). If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at thoonappofficial@gmail.com.

When you visit our website https://thoonapp.in and use our mobile application, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we describe our privacy practices. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, or otherwise when you contact us.

Account and Authentication Information

  • Mobile number: We collect your mobile number to create your account and communicate with you.
  • OTP authentication: We use One-Time Passwords (OTP) sent to your mobile device to verify your identity and secure your account.
  • Google Sign-In: You may register or log in using your Google account. We will collect the information Google shares with us, such as your email address and profile details.
  • Name and profile information: We collect your name and other profile details you choose to provide to personalize your experience.

Address Information

We collect your address details to provide our construction and home services, fulfill orders, and dispatch service technicians to your specific locations.

Orders and Service Requests

We collect information related to the services you request, the orders you place, site inspections, and the history of transactions you have with THOON.

Payment Information

We integrate with third-party payment processors (such as Razorpay) to handle financial transactions securely. THOON only stores order IDs and payment transaction IDs to track the status of your payments. We do not store complete credit card numbers, UPI PINs, CVVs, or bank account credentials on our servers. Your payment data is processed by the payment provider according to their own privacy policy and security standards.

Photos, Images and Files

Our application may request access to your device's camera or photo library so you can upload profile pictures, share images related to service requests or site complaints, and upload design consultation files. We only collect the images and files that you explicitly choose to upload.

Voice / Audio Notes

To make explaining issues or requirements easier, you may use our application to record and upload voice notes. We collect and store these audio recordings solely to process your service requests and complaints accurately.

Design Consultation Information

When you request design consultations, we may collect specific preferences, blueprints, uploaded files, and details about your property or project requirements.

Complaints and Support Information

If you submit complaints or request support, we collect the details you provide (including text, images, and audio) to investigate and resolve your issues efficiently.

Notifications

We use Firebase Cloud Messaging to send you push notifications regarding your orders, service updates, and account activity. You can manage your notification preferences within your device settings.

Device and Technical Information

We may collect technical information about your device, such as your IP address, device type, operating system version, and application performance data (including crash reports via Firebase Crashlytics) to improve our application's stability. With your permission, we may also access your device's location to assist in providing accurate address information.

How We Use Information

We use the information we collect or receive to:

  • Facilitate account creation and logon process.
  • Fulfill and manage your service requests, orders, and payments.
  • Send administrative information and service updates to you.
  • Respond to your inquiries and offer support or resolve complaints.
  • Improve our platform, application functionality, and overall user experience.
  • Enforce our terms, conditions, and policies.

How We Share Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with service professionals and technicians dispatched to fulfill your requested services.

Service Providers / Third-Party Services

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. This includes Firebase for authentication, database storage, push notifications, and crash reporting, as well as Razorpay for processing payments.

Data Security

We aim to protect your personal information through a system of organizational and technical security measures. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

Account Deletion and Data Deletion

You have the right to request the deletion of your account and associated personal data. You can delete your account directly within the THOON mobile application by navigating to your Profile settings and selecting the account deletion option. Alternatively, you can request account deletion by contacting us at thoonappofficial@gmail.com. Upon receiving your request, we will delete or anonymize your personal information, except for data we are required to retain by law or for legitimate business purposes (e.g., transaction records).

User Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as the right to access, correct, or delete your data. You can review or change the information in your account by logging into your profile settings in the app.

Children's Privacy

We do not knowingly solicit data from or market to children under 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this policy, you may contact us using the information below: